Operations Manager

Operations Manager

Position Purpose

The Operations Manager is responsible for the quality and performance of the engineering and operations teams while collaborating with other departments to ensure that the branch is running efficiently and effectively while meeting the expectations of customers and PSI leadership.

Duties, Tasks and Responsibilities

Management & Leadership

• Lead and manage the Branch Office with direct responsibilities for engineering and operations while collaborating with sales, controls, marketing and architecture.
• Effectively and regularly communicate with team members.
• Establish team focus by developing and communicating goals in support of the visions and values of Performance Services.
• Develop others by delegating responsibility, providing high-impact performance feedback, and assisting in conflict resolution.
• Manage organizational transformation and change by communicating change to the team, problem solving, and establishing structure.
• Manage workload and project assignments to maximize project delivery quality while supporting growth and job satisfaction of team members.
• Review project cost, scope, and schedule during critical project checkpoints to ensure quality of PSI offerings and balance risk management with sales optimization.

Strategy & Planning

• Annually develop and execute strategic plans by collaborating with the Corporate Leadership Team.
• Collaborate with the Corporate Leadership Team in developing annual national strategic plans to grow most effectively.
• Coordinate with the Corporate Leadership team in assisting new branch offices with operational resources.

Goal Achievement

• Work to achieve annual goals in both customer and employee satisfaction.
• Work to achieve goals of recruitment and retention of employees.
• Work to achieve annual goals in culture communication and adherence.
• Work to achieve goals of best practices, team utilization and continuous improvement.
• Work to achieve annual goals on market leadership and market share growth, sales results, and financial results.

Behavioral Competencies

Core Competencies

• Integrity – Act with integrity; truthfulness, fairness and honesty.
• Continuous Learning – Is a continuous learner focused on constant improvement; embraces new technologies.
• Exceed Expectations – Work hard to exceed customer expectations.
• Compassion – Conduct oneself as a steward of PSI, aligned with PSI’s guiding principles.
• Accountability – Take responsibility for one’s actions and decisions.

Position-Specific Competencies

• Pace and Variety of Activities — Faster-than-average pace with the ability to learn quickly, thoroughly, and in detail. Must recognize and adjust to change and the considerable variety in the work.
• Focus — Strategic, big-picture thinking backed by an added focus on the tactical aspects of the work. Setting and achieving specific standards for self and for others with an emphasis on schedule and quality.  Primarily task-focused, with some action-oriented collaboration required.
• Decision-Making — Seeks and accepts decision authority & responsibility. Will effectively weigh risk against the benefit; while not cautious, a calculated decision maker
• Delegation and Leadership Style — Maintains control of overall agenda, includes others in a task-focused manner. Capable of delegating some authority, with close follow-up and control
• Integrity – Acts in an ethical, honest, and respectable manner.
• Leadership – Leads others in systematic way to ensure the correct steps are taken throughout all activities of the department.
• Communication – Collaborates in a positive and productive way with direct reports, supervisors, customers, and local business leaders.
• Goal Oriented – Drives to meet goals with a careful, deliberate, and factual way, with a focus on strong sales and marketing orientation.
• Team Management – Works effectively through a team of people to achieve results in alignment of annual team goals.

Working Conditions

• Office functions will primarily be performed at PSI’s Texas headquarters in Round Rock, TX.
• Long hours may be required prior to proposal submissions and ahead of critical project deadlines.

Minimum Qualifications

• Bachelor’s Degree required.
• 10-15 years of experience in Construction Operations.
• Experience leading a field of operations team in order to accomplish company objectives.