Your Vision, Our Commitment: 100% Satisfaction Guaranteed
For us, client satisfaction is the truest measure of our success. We focus on understanding your vision and exceeding your expectations every step of the way. Our dedicated team works closely with you to ensure your needs are met with precision, quality, and care. We guarantee that the result meets and surpasses your expectations by prioritizing open communication, attention to detail, and unwavering support. Your satisfaction is our top priority, and we won’t rest until you are completely thrilled with the outcome.
Frequently Asked Questions
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What is the Performance Services guarantee?
All our Clients have the reassurance of a very simple promise. If we don’t deliver the energy savings we promise, and for the whole life of one of our guaranteed performance contracts, we will cut a check to cover any difference. That’s guaranteed.
With each contract, we actively monitor building performance and we support facilities teams to help make sure that each building and its spaces are functioning as efficiently as possible. In fact, we are so committed to ensuring ongoing delivery that we have our own dedicated Performance Assurance Group.
Today, Performance Services has more than 850 integrated design and delivery projects, utilizing both design-build and guaranteed energy savings contracts.
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How can Performance Services offer no change orders?
What Is a Change Order in Construction?
A change order is a formal modification to an existing construction contract that adjusts the project’s scope of work, cost, or timeline. Change orders can occur when unexpected conditions arise, design modifications are requested, or details are overlooked during the planning process. These changes can lead to additional expenses, project delays, and budget uncertainty for facility owners. By minimizing change orders, school districts and other facility owners can better control construction costs and keep projects on schedule.
How Does Design-Build Help Prevent Change Orders?
Sole accountability. Design-build provides one contract with the owner rather than separate architect and construction manager contracts. This integrated approach creates a single point of responsibility for project design, construction, budgeting, and scheduling.
At Performance Services, we don’t eliminate change orders by building large amounts of contingency into project budgets. Instead, we make sure we understand the project in detail before establishing the scope and price. Our approach means walking the corridors and getting to know the spaces and challenges as thoroughly as our clients. It means lifting ceiling tiles, reviewing building plans, and identifying potential issues before construction begins. Nothing is left to assumptions or chance.
Developing an accurate scope of work comes from applying our philosophy: measure twice and cut once. Through detailed planning, collaboration, and upfront investigation, we identify potential challenges early, reducing unexpected costs and disruptions during construction.
Our No Change Orders Guarantee provides clients with greater budget certainty and confidence that their projects will be completed within the agreed-upon scope and price, with exceptions for unforeseen conditions and owner-requested changes.