our approach

When customers work with Performance Services there are no change orders.

That's correct. Under no circumstances will there be change orders within the agreed to scope of work for any Performance Services project. This is a major contrast with other ways of working in our industry. It's also an approach that is greatly appreciated by our customers. 

With constant pressure on budgets and a need for accurate forecasting, nobody wants the price of their project to escalate once it gets underway. Going over budget is inconvenient, disruptive, causes unnecessary delays, and can lead to high profile and potentially embarrassing outcomes.

Construction workers smooth concrete for curing

How can Performance Services say no to change orders?

We don’t eliminate change orders by building in large amounts of contingency. We do make certain that we know the project is very thorough in detail before we quote. Our approach means walking the corridors, getting to know the spaces and the challenges as thoroughly as our customers do. It means lifting the tiles as well as turning the pages of the plans. So, by the time we come to quote, we have a full notion of what we’re quoting for. Nothing is left to assumptions or chance. We believe that developing a truly accurate scope of work only comes from applying our favorite philosophy: measure twice and cut once.

For us, doing the legwork means going the extra mile upfront.

We carry out detailed analysis to make sure that our design truly integrates all the elements – building envelope, mechanical, and control systems, whether already in place or to be included as part of the project. We take complete responsibility for the scope of every proposed project. In fact, we are the single point of contact, from the first appointment to project completion. Our track record confirms our commitment to no change orders. For us, it’s the way we do business. For our customers, it’s peace of mind delivered through real budget control.

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The price is the price with no change orders. If it's a $2 million project, it's going to be a $2 million project. I know Performance Services is going to come back and take care of any issues and it's not going to cost our school corporation any more money.
Paul Kaiser
Superintendent (Former), Beech Grove City Schools