Your Vision, Our Commitment: 100% Satisfaction Guaranteed
For us, client satisfaction is the truest measure of our success. We focus on understanding your vision and exceeding your expectations every step of the way. Our dedicated team works closely with you to ensure your needs are met with precision, quality, and care. We guarantee that the result meets and surpasses your expectations by prioritizing open communication, attention to detail, and unwavering support. Your satisfaction is our top priority, and we won’t rest until you are completely thrilled with the outcome.
Frequently Asked Questions
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What is the Performance Services guarantee?
All our Clients have the reassurance of a very simple promise. If we don’t deliver the energy savings we promise, and for the whole life of one of our guaranteed performance contracts, we will cut a check to cover any difference. That’s guaranteed.
With each contract, we actively monitor building performance and we support facilities teams to help make sure that each building and its spaces are functioning as efficiently as possible. In fact, we are so committed to ensuring ongoing delivery that we have our own dedicated Performance Assurance Group.
Today, Performance Services has more than 850 integrated design and delivery projects, utilizing both design-build and guaranteed energy savings contracts.
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How can Performance Services offer no change orders?
Sole accountability. Design-build provides one contract with the owner, not separate architect and construction manager contracts. We don’t eliminate change orders by building in large amounts of contingency. We make sure we know the project in great detail before we quote. Our approach means walking the corridors and getting to know the spaces and the challenges as thoroughly as our clients. It means lifting the tiles and turning the pages of the plans. Nothing is left to assumptions or chance. Developing a genuinely accurate scope of work comes from applying our favorite philosophy: measure twice and cut once.
