Podcast: Just Look at the Data—The CX Leader Podcast
July 24, 2024
Customer experience is at the heart of how Performance Services partners with clients. From project kickoff to completion, ensuring a smooth, responsive, and transparent experience is a core part of their process—not an afterthought.
In this episode, Steve Walker chats with Tim Thoman, President and CEO of Performance Services, to explore how a commitment to data can transform the way organizations understand and enhance customer experience. Instead of relying on assumptions, Performance Services emphasizes gathering and applying real-time feedback to shape decisions at every level of the business. Tim shares how his team leverages insights to not only deliver high-performing buildings but also ensure that clients feel heard, supported, and engaged throughout the process. It’s a conversation about listening through data, and making customer experience a deliberate, measurable strategy—not just a hopeful outcome.
Listen Here:
Hear host Steve Walker talk with Tim Thoman, Founder and CEO of Performance Services, about the importance of monitoring client experience and data to provide 100% client satisfaction.
