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An integrated approach has tangible customer benefits.

Hard Hat on top of Engineering Design Drawings

At Performance Services, our company was founded on the belief that an integrated approach to designing and constructing projects leads to high quality, cost-effective, and timely outcomes. We bring together a cohesive team of various disciplines to safeguard against disconnects – no "gaps or holes" – between the design and construction process. This approach allows for optimization of both building performance and cost by allowing team members working in various disciplines to take advantage of efficiencies that may not be apparent if they are working in isolation. Excellent and consistent owner communication is also emphasized throughout the process.


Indiana University Health Logo

"I thought the organization was the best I have seen in my 15 years that I have been in the sheet metal trade. Performance Services set schedules by trade, time frames for each trade and they pretty much hit every deadline on their schedule. I think the fact that they had so much attention on this project is what helped orchestrate the organization. They had engineers on the electrical side, controls, and mechanical actively involved at all times, and I mean at all times of the day and night. . . . The accuracy of the drawings and research were extremely pivotal in the success of this job."

Nick White (IU Health Phase I Project)

project manager, bright sheet metal

The customer has just one contract to oversee and a single entity to deal with. We provide a single point of contact from Day One and take full and final responsibility for every key deliverable and the actions of every team member. 

What about Design-Bid-Build?

The more traditional, lowest-bidder approach to new construction or building renovation projects is known as "Design-Bid-Build," and features separated lines of project responsibility. An architect creates the plans, and after a bidding process, a general contractor is selected for physical delivery. On large or complex projects, there can be many different, low-bid contractors involved from planning through final delivery. These include a range of contractors across many different trades and specialties some of whom may be contracted directly to the owner. 

Inevitably, issues and disputes can occur between the many different players. When they do, the customer has to resolve them. Blame for cost overruns, plan, and specification changes, and design disconnects can be passed around, sometimes for months. There is no single point of complete responsibility and accountability. Budgets, schedules, and the customer's own credibility can be at risk. 

In contrast, our integrated design and delivery of new construction and renovation projects keep customers firmly in control of expected outcomes.