Confidence Your Facilities Perform as Intended
Completing a project is only part of the responsibility. The real measure of success happens after occupancy—when systems are operating properly, facilities are functioning as intended, and owners need confidence that their investment is delivering long-term value.
Our in-house Performance Assurance (PA) services provide ongoing validation, monitoring, and support after project completion.
A Performance Assurance Program Designed for All Projects
Performance Assurance supports a wide range of project delivery models, technologies, and facility types—including:
- Guaranteed Energy Savings Contracts
- Design-Build projects
- Infrastructure modernization projects
- System upgrades and operational improvement initiatives
The scope and duration of Performance Assurance services scale to match the project and the owner’s needs. Depending on the project type, services may include: Multi-year performance guarantee support, defined post-construction verification periods, operational reviews and system validation, and ongoing monitoring and issue resolution support.
Across every project, the goal remains the same: Helping owners maintain confidence that systems continue operating as intended long after implementation is complete.
Our Performance Assurance Framework
Performance Assurance services begin after substantial completion and follow a structured framework focused on system validation, operational readiness, and long-term reliability.
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Baseline Documentation & Program Setup
Before Performance Assurance services begin, our team documents key baseline conditions to establish a clear foundation for future evaluation. This process creates continuity between project implementation and long-term operational oversight.
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Ongoing Monitoring & Accountability
Performance Assurance services help owners maintain continuity and visibility after project completion. For performance contracting projects, this may also include support for measurement, verification, and guaranteed savings commitments. |
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Post-Implementation Monitoring & Validation
Following project completion, our team validates that systems are operating in alignment with project goals and documented design intent. This process supports early identification of issues and helps maintain confidence in ongoing system performance.
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Client Communication & Issue Resolution
Clear communication is a critical part of Performance Assurance. Clients also have access to our customer portal for issue tracking, project documentation, training resources, and ongoing support. |
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Performance Verification Activities
Performance verification helps confirm that installed systems are functioning properly under real-world operating conditions. Documented results provide a basis for confirming system performance and long-term reliability. |
Why Owners Choose Performance Assurance from Performance Services
Unlike outsourced or one-time verification services, Performance Services maintains a dedicated, in-house Performance Assurance team with direct knowledge of project goals, systems, and operational expectations. This means:
- Faster responses when issues arise
- Greater continuity between implementation and operations
- Consistent accountability under one partner
- Clear documentation and defensible reporting
- Long-term support focused on sustained facility performance
We don’t simply complete projects—we help owners protect the performance and value of their investment over time.
Woodridge School District 68
"The follow-up support and service that Performance Services provides has been awesome! The entire team has done a great job assisting us in staying in compliance with the program requirements. It has been awesome so far, and we have been extremely happy with the process, the outcome, and the follow-up service!"
Curtis Saindon
Assistant Superintendent for Business Services
Related Project
Brinkley School District
"Performance Services demonstrated effective planning, organization, and follow-through with outstanding execution. They are very professional and completed everything they said they would."
Brenda Poole
Superintendent
Related Project
New Albany-Floyd County Consolidated Schools
"The project managers were always available and true to their word. If I was told they would take care of something, it was taken care of and in a timely manor. The follow through to the end of the job including warranty issues months after substantial completion is huge to us. This project was a huge undertaking and it went very well overall. There were issues that all projects would have but Performance Services addressed them head-on and didn't miss a beat. I'm certain that many issues were taken care of that I didn't even know about. It was quite impressive to see such a challenging project come together so well."
Mike Rothrock
Assistant Director to Facilities
Related Project
St. Joseph County
"Performance Services demonstrated integrity in their measurement and verification process and made a commitment to provide ongoing and superior energy management expertise to the County. "
Jonathan Burke
Consultant, Tactical Energy Group
Related ProjectThe Latest News from Our Clients
Glasgow Schools Achieves Major Savings
The District generated $11,279 in first-year energy savings; 27% above the projected amount.
Garrard County Schools Sees Substantial Savings
The District achieved $162,140 in annual energy savings in its sixth year of operation, surpassing projections by 55.3%
Nicholas County Schools Reports Strong Savings
The initiative delivered $67,077 in annual energy savings during its first year, surpassing projections by nearly 25%.
Long-Term Confidence Starts Here
Performance Assurance gives owners confidence that facilities are operating as intended, systems remain aligned with project objectives, and issues are addressed proactively before they become larger operational concerns.
Frequently Asked Questions
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What is the Performance Services guarantee?
All our Clients have the reassurance of a very simple promise. If we don’t deliver the energy savings we promise, and for the whole life of one of our guaranteed performance contracts, we will cut a check to cover any difference. That’s guaranteed.
With each contract, we actively monitor building performance and we support facilities teams to help make sure that each building and its spaces are functioning as efficiently as possible. In fact, we are so committed to ensuring ongoing delivery that we have our own dedicated Performance Assurance Group.
Today, Performance Services has more than 850 integrated design and delivery projects, utilizing both design-build and guaranteed energy savings contracts.
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Why is the ENERGY STAR® certification so important?
ENERGY STAR® certification is a strong and prestigious symbol of commitment to responsible resource usage and a caring approach to our environment.
Performance Services is a leading qualified guaranteed energy savings provider for ENERGY STAR® labeled buildings with over 154 buildings certified to date. To help you achieve the ENERGY STAR® label, we:
- Start by carrying out a preliminary energy analysis of your buildings so that we can give your current ENERGY STAR® benchmark score
- Make specific recommendations on reducing of energy consumption while still maintaining an optimal environment
- Monitor 12 consecutive months of the utility data required for the EPA’s ENERGY STAR® Portfolio Manager
- Support, if desired, promotional activity to showcase and celebrate your achievement when the ENERGY STAR label is awarded
Performance Services is proud to have supported our Clients to help them achieve the ENERGY STAR® certification, a symbol of a high-performing building.
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What is Four-Season Optimization?
The needs of students and pressures on budgets mean no school today can afford to have “that classroom” — the one where students and teachers are cold in winter and hot during the summer months. That’s why Performance Services is dedicated to four-season optimization. In every room. In every building. And in every season.
We make sure that controls systems are programmed to respond appropriately to deliver a comfortable environment at all times of the year. As such, there are four visits in the first year (one each season) from Performance Services’ experts, to make sure that all mechanical and control elements are working together effectively as specified—and in the ways owners would expect.
