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The City of Jacksonville Smart Water Meter Project Helps Save Millions of Gallons of Water During Winter Storm Surge

March 25, 2021
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Jacksonville, TX. Greg Smith, City Manager, addressed the public at the State of The City address this evening, including crediting the 2019 smart water project initiative for conserving the City millions of gallons of water during the February unprecedented winter storm.

Faced with aging water meters and inefficient metering, the City of Jacksonville, entered into an Energy Savings Performance Contract in December of 2018 to replace all 5,452 existing water meters with new “smart meters.” This new advanced metering infrastructure (AMI) technology provides the City and residents with more visibility into their water usage with online monitoring tools on a secure network. The City can now monitor pressure throughout the water distribution system. And, because of Smith’s forethought to better prepare for natural disasters, a radio-controlled auto-shut-off design feature is included to enable the City to shut off all residential water meters, if necessary.

When Texas temperatures dropped well below freezing on February 12th, the system was put into action, and some water shut-offs began. This saved the City millions of gallons of potential water loss and prevented devastating damage to the water pipe infrastructure. Greg Smith commented, "If it were not for this project, our water loss from this storm would have been staggering, and our residents could have seen a much worse situation.  But with this project, we were able to proactively save water and prevent countless homes from extended water damage." Continued Greg Smith, City Manager.

City of Jacksonville Public & Community Services Director, Randall Chandler, added, “With the intuitive data provided by the Sensus metering products, coupled with the Sensus Analytics operating platform, we were able to make real-time decisions based upon real-time data, which would otherwise have been impossible with the use of a conventional water meter system.”

The City of Jacksonville partnered with Performance Services and financed the $5.6 million project through an Energy Savings Performance Contract (ESPC), enabled by Texas Local Government Code 302. An ESPC contract allows a public entity to pay for efficiency improvements within their existing operating budget without raising taxes. Savings are generated from the installation of new energy-efficient technology and equipment improvements and will save the City $9.6 million over 15 years.

Jonathan Blackwell, National Water Director for Performance Services, explained, “The City of Jacksonville project utilizes a powerful, long-range radio system to transmit water data. This Sensus communication network interfaces seamlessly with the City’s water customers and the utility billing system. The network captures meter operating data in real-time and helps the City reduce non-revenue water loss. All utility data is backed up to the cloud and two additional data centers to ensure data integrity, security, and retrieval.”

In addition to the water project benefits, the City of Jacksonville presented the Jacksonville Education Foundation with a $1,000 donation as part of the Performance Services' Customer Experience program. The Customer Experience program aims to receive real-time customer feedback to ensure customer satisfaction at critical stages during design and construction, including the City of Jacksonville project. As a token of gratitude for program participation, a donation is made to the customer's charity of choice.

"Performance Services is committed to 100% customer satisfaction on every project. With Jacksonville's participation, we can continually improve our process and deliver on our commitments. We are grateful for their participation and are pleased to donate to the City of Jacksonville Education Foundation," said Larry Jones, business development manager for Performance Services.

About City of Jacksonville

Jacksonville Texas is located in the rolling hills of Cherokee County, Texas. It is the principal City of the Jacksonville Micropolitan Statistical Area, which includes all of Cherokee County and part of the larger Tyler-Jacksonville combined statistical area. With a 2020 population of 14,849, it is the 189th largest City in Texas and 2,332 largest City in the United States. Jacksonville is a major hub for regional highways, including U.S. 69, U.S. 79, and U.S. 175, and a major facility for the Union Pacific Railroad. The City is known as the “Tomato Capital of the World” from a time when the area was a huge producer and shipper of tomatoes.


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